Customer Reviews For EU Parcel
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Poor service!!
By Josh Borga on 05/14/21
I setup the shipping online and setup everything online. I clicked on the minimum insurance to cover my costs if anything happened. It took quite a few days just to get to New Jersey from Indiana and the tracking was really poor. I asked when I set it up and dropped it off how exactly the shipping worked, ground, air, and they didn’t give me an answer. I asked via customer service and they replied quickly but still didn’t let me know. Once the package finally arrived in the UK it’s contents were damaged and now they are saying it was uninsured. I’m really upset and so is the receiver of the products.
Agent replied on 05/17/21
Regret for the inconvenience caused. We will take this up to accounts team and get back to you.
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never again, rather pay a little more
By SAUL TORRES on 05/13/21
took forever and lost all tracking for a while
Agent replied on 05/14/21
The parcel delivered with in agreed timeline on 8th Apr.
We apologies if any inconvenience caused to you. -
horrible
By CatClamp on 05/11/21
This service stated 4-14 days. It has been 2 months and has not been delivered.
Agent replied on 05/11/21
Your parcel is being held in our delivery depot awaiting payment of customs charges. The addressee is being sent a letter outlining the charges and how to pay. Please do the same so that Royal mail will be delivered.
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Terrible. Package never delivered, no refund on shipping.
By NB on 05/10/21
Terrible service. Package never arrived at destination. More than 2 months and no show. Loss of over $500
Agent replied on 05/10/21
The parcel is in Royal Mail and waiting to process. It will be delivered by this week.
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NEVER USE THIS SERVICE
By PMS on 05/05/21
No where close to estimated delivery time. no tracking. Poor customer service.
Agent replied on 05/05/21
Please be informed you that the parcel delivered with in 14 business days as agreed. Kindly let us know if any further issue.