Customer Reviews For EU Parcel
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Worst Company Lost Package
By Leo on 04/19/21
This package was lost and it took them over five months to contact me back about my package. SO SAD because this was Christmas gift and was sent to UK ... even though there was Brexit. Obviously this company didn't do their research and weren't transparent with me for the past 5 months. I was charged additional charges too!! Now they finally said it was lost. Never again.
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By Monika Fisher on 01/17/21
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By caroline on 01/14/21
this parcel service is good value for money but it does often take longer than the time expected
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Don't use them
By Raisa on 01/14/21
They lost my package. It was a handmade Christmas for my niece. Who I couldn't see since she was born during the pandemic. So it was REALLY important that she get this package which was a present for her first Christmas. After weeks of asking about it's status I just got an email saying that the package was lost, and that since it was not insured they couldn't do anything about it. No offer of refunding for a service they did not even provide. If you like to throw money and sentimental objects down the drain, use this service. Otherwise go with a more trustworthy company.
Agent replied on 01/15/21
Our sincere apologies for the issue. We understand your concern and again we have approached our delivery partner to find the parcel. We will keep you posted soon.
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Poor service
By Verified Customer on 01/13/21
Poor service Do not use them they Suck .... service states 4 to 10 days its been 6 weeks and nothing pay more and book DHL
DO NOT USE THIS SERVICE NOTHING BUT LIES LIES NO ONE WANTS TO TAKE BLAME THEY CANT EVEN TELL ME WERE THE PACKAGE IS NOW... BOOK FEDEX OR DHL... YOU YOU HAVE A BETTER CHANCE OF USING USPS......Agent replied on 01/14/21
Our delivery partner waiting for the update from transport team and we are getting in touch with them for the update daily basis, since the problem affected other bookings as well for Estonia.
Please accept our apology for these delays and thank you for your continued patience.