Customer Reviews For EU Parcel
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EU Parcel Drop Off4.3 1135111/21/22 SRB
LOST PACKAGE, poor customer service, poor communication
By SRB on 11/21/22
Do NOT use this service! Use a credible, big-name courier like UPS. EU Parcel Drop-off is the worst service I've ever used; I regret entrusting them with my personal belongings. My package hadn't arrived after almost 2 months and I tried contacting customer service on several occasions. I never got any clear updates, just a repeat of the same vague responses. After 10 weeks it was eventually declared lost. I wouldn't recommend Parcel Monkey either. Their customer service failed to respond to my enquiry when I escalated the issue. There's a reason they don't provide a phone number or an email. I want my money back! I don't think they ever tried looking for my package. I don't think there was ever any real investigation. And I don't think they'll actually do anything to make up for it, even if they say they will. It's a scam. I repeat, it's not worth it unless you don't care whether your parcel arrives or not. Or if you're prepared to throw more money at them to "insure" your package.
Agent replied on 11/21/22
Our sincere apologies for the inconvenience. We will investigate the issue and provide you a solution.
Kindly follow us in the Parcel monkey chat for this booking. -
EU Parcel Drop Off4.3 1135511/17/22 Sharon
By Sharon on 11/17/22
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EU Parcel Drop Off4.3 1135511/17/22 Sharon
By Sharon on 11/17/22
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EU Parcel Drop Off4.3 1135111/17/22 Richard Wood
DO NOT USE!
By Richard Wood on 11/17/22
DO NOT USE!
shipped 5 parcels, only 3 ever arrived. That kind of failure rate is inexcusable.
In response to the agent, No they did not, it is 2 months later and they are not here, I have been over it with yourselves for weeks repeatedly, I have contacted every courier in the supply chain and they all claim to have no knowledge so I will reiterate.
DO NOT USE!Agent replied on 11/03/22
Please to inform that, all 5 parcels arrived destination UK. Kindly let us know which booking you are having issues.
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EU Parcel Drop Off4.3 1135110/04/22 Disappointed
TERRIBLE SERVICE
By Disappointed on 10/04/22
This company employs agents who refuse to help customers. Waited over a month for a parcel and nobody is owning up to the mistake. Just keep “fobbing off” customers with pathetic lies about “waiting for agent to reply once we have an answer then we will update you”. Take your money to another reputable courier such as DHL UPS FedEx!!!
Agent replied on 10/04/22
Our sincere apologies for the inconvenience caused you and your customer. We will fix the issue and provide you the update asap.