Customer Reviews For EU Parcel

By Heather Plumb on 01/24/22

Extremely slow and finally lost parcel, terrible customer service

By Marie Froemmrich on 01/20/22

First of all, the delivery time was supposed to be 4 - 14 days. It ended up being over three weeks instead. When the parcel finally arrived, we paid customs, they arrived to deliver, we buzzed them into the building, they didn’t come upstairs (??) but instead left a note in our postbox that no one was in. We went to the place to collect the parcel (which was there for collection until 26th Jan) and the person there said it wasn’t there and we needed to ring customer service. Have tried twice - waited on the phone 2.5 hours in total, no reply. This isn’t the first time this has happened with postnord. Extremely frustrating. Similarly, customer service from parcel monkey waves all responsibility. Their messages were riddled with spelling and grammatical mistakes and they literally said " in fact we have nothing to do with this".

Great Service!

By KAREN M on 01/18/22

On time and in one piece! Thank you!

By Alfano Giancarlo on 01/20/22

Are you serious? January 10 left the London airport.how long from London to be in Italy? Very bad service and you have always the same answers

Not recommend : 2 months and still not delivered

By Emily AC on 01/13/22

Sent the 15th of november from US to Greece, the parcel has not been delivered... It has been stuck for almost 25 days at Athens airport... 2 months and still no delivery, and a personal gift that you can't buy from Amazon... I won't recommend this service.