Customer Reviews For EU Parcel
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By J P on 04/20/21
Agent replied on 04/26/21
As we noticed that the parcel contains Alcohol, also it is misdeclared as Collectible Glassware in the booking. As per PM norms it is restricted and cannot be shipped, so it destroyed completely , no refund and no return to sender.
https://www.parcelmonkey.com/restricted -
By John on 04/20/21
Disappointing service: Took a long time, with no tracking info provided. On top of that, I was unexpectedly hit with an extra charge of $3.70 for a supposed descrepancy in size/weight, despite it being a standard box size and having weighed it prior to shipped. Wish I'd just have spent the extra and used a branded option from the list.
Agent replied on 04/20/21
As per FedEx your physical weight was 3 lbs, instead of 2 lbs mentioned while booking.
Due to which they have charged us for remaining weight and we have rebilled it to you.
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Do not waste your money
By Shannon on 04/19/21
Do not use this company to ship. They offer insurance then say your items don't qualify. They lost my package then refused to refund me. 0/10.
Agent replied on 04/20/21
Regret for the Inconvenience. We are investigating this issue with delivery partner and keep you update and we already provided you the full shipping cost refunded.
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Disappointed
By Johnatan Castaneda on 04/17/21
Delayed. Going on over a month now and no good update on delivery estimate. Very disappointed with this service.
Agent replied on 04/19/21
Regret for the inconvenience. It is delayed in process in destination due to uncertain volume. We keep tracking with delivery partner and update you further.
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RUN FAST! Worst shipping ever. FRAUDULENT COMPANY THAT LOSES ALL PACKAGES
By Trevor on 04/20/21
Terrible service. It’s now been 27 days since it was shipped and the receiver has still not gotten the parcel. And the customer support does absolutely NOTHING to help solve any problems.
THIS COMPANY IS A SCAM. THEY LOSE ALL PACKAGES. AND CLAIM THAT NO INSURANCE WAS TAKEN OUT. WILL BE TAKING THIS TO THE BBB. ABSOLUTELY DISGUSTING SERVICES!Agent replied on 04/14/21
Regret for the delay. The parcel is in Royal Mail and we have approached them to get the update. Keep you update once information received.