Customer Reviews For DHL Express International
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Efficient
By Sharon Desfosses on 12/23/20
Excellent, efficient service.
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Everyone should try!
By Bob Ha on 12/23/20
Parcel Monkey organizes a good system so it works at a reasonable price and fast service.
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Impressed
By Cher Whalen on 12/22/20
I was extremely impressed with the delivery service. My parcel was picked up on time arrived in Spain within 5 business days.
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Not worth the money
By Raphael on 12/14/20
I am really upset about ParcelMonkey. I tracked the package through PM and your tracking, which neatly shows the whole process NOW, was stuck at "Processed at East Midlands, GB" UNTIL IT WAS DELIVERED.
I am so upset that you do not give customers the actual tacking number from the single carrier that I chose.
Carriers ALWAYS have more fine-grained tracking and even sometimes some important delivery options as well. It makes no sense and I will not order with PM in the future as you offer LESS than the actual carrier would.
I even reached out to you and asked for the tracking number. This request took so long, that you responded to me AFTER it was delivered.
The point is: this was a present to my fiance and it should've been taken in by her mother to not ruin the surprise. But because your sub-par tracking was stuck for the longest time, I had no idea that it was even close. So much for all the benefits you claim to offer.Agent replied on 12/14/20
Dear Raphael,
We are very sorry to read that you were not satisfied with your shipment this time.
Tracking on your account is usually accurate and in accordance with carriers tracking details. However, at this time of the year, due to huge amount of shipments, status can take some time to be updated. This is why we are always happy to communicate carrier tracking numbers, either on labels or upon request to our Customer Service before sending your parcel.
We are always doing our best to liaise with carriers and clients and provide the best service.
Kind regards,
Chloe
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DHL Philippines
By Walter on 12/09/20
DHL Philippines provided amazing customer experience and assisted with customs & tax payment. Greatly appreciated and highly recommend.