Customer Reviews For International Drop Off
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By deanna underberg on 12/30/18
I'm tired of not being able to use my credit card only pay pal
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Great savings on international document shipment
By Rod on 12/29/18
Great prices! Reliability of FedEx behind the scenes and in-app messaging for help when needed, but website sometimes confusing and error prone while creating a shipment - field level help and error messages are sometimes too vague to get past some entry it doesn't like so you just have to keep trying different things till it gets a value it accepts, whether or not it's correct.
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By Shelly wykoff on 12/27/18
Worked great so far, I have used the service twice.
The drop off location is the best I have ever usey. Very helpful! Nice and knowledgeable:)
Shipping connections in Salt Lake City Utah! -
Terrible. Charged twice with no refund. Do not use
By Kealy Olson on 01/08/19
If I could give it 0 stars I would. All very reasonable until after the parcel was delivered they took the same fee out of my account without asking citing "additional charges for incorrect measurements" even though I know I put the correct measurements in. It is not confirmed in any email so they refuse to give my money back. The measurements were clearly a default but customer service refused to listen. It takes them days at a time to reply as well.
Reply: I did show proof an error on your website is what we were disputing and customer service refused to help me. I obviously did not put measurements of 3.94x3.94x3.94 in!Parcel Monkey replied on 01/08/19
Hello, Kealy.
We are sorry to hear that you have been additionally charged. Please note that these charges are set by the courier and we can only dispute them if you provide the requested proof.
Kind regards
Jack -
By Leandro Barbosa Leocadio da Nova on 12/27/18