Customer Reviews For International Drop Off

By Verified Customer on 11/30/20

Courier left package in customs limbo

By Jennifer Holtzman on 11/29/20

I've used Parcel Monkey to send both international and domestic packages and have been pleased with the service. I've been sending my grandchildren gifts to help address their feelings of isolation and anxiety at this time of COVID. However, the last time I used them to send an international package, I had a disquieting experience. The package sat in customs for many days and then I received notification from Parcel Monkey that my package was in danger of being abandoned due to unpaid customs charges. Neither my recipient (my daughter) nor myself had received alerts of the charges or how to pay them. I responded within an hour to Parcel Monkey's email but received an email that the offices were closed. I'm not sure if this problem with customs is because Parcel Monkey is a 3rd party or whether this would have been avoided if I had gone directly through FedEx. But the lack of timely and effective communication is problematic.

By Mildred Lawrence on 11/29/20

Excellent and timely service

By Mildred Lawrence on 11/29/20

Excellent and timely service

Drop off locations not well marked or staffed.

By John on 11/29/20

The drop off point in Montgomery, AL is not well marked and not accurate on Google Maps. There may be two but is was hard to determine. After 5 days still no information on tracking. It advertised it would be delivered in two days (international!). On top of all that I did not receive a receipt upon drop off. Even after asking for one.
Very unprofessional!!