Customer Reviews For Light Packet
-
Arrived 2 months late.
By A on 03/02/25
Although very easy to use and print the label on line, and the pricing was decent, the courier service itself was extremely slow. I sent a small parcel to Italy in December, and the estimated time was 2 weeks, which to me seemed very reasonable. They received the package the last week of February. I figured they were never going to receive it. So will I use Parcel Monkey again? Probable not.
Agent replied on 03/02/25
Our sincere apologies for the delay by airlines & destiantion customs process. We will ensure ailines delay short out, but unfortunatly we do not have control over customs.
-
“Extremely disappointed with ParcelMonkey!
By norman kanjari on 03/02/25
Extremely disappointed with ParcelMonkey! I’ve been waiting for weeks for multiple parcels with no updates or support from their customer service. I wouldn’t recommend them.
Agent replied on 03/02/25
Sorry for the inconveneince. We have already informed all of them under customs clearance process in China and they are waiting for documents to be presented by receiver for release the cargo. Please check.
-
Terrible service from ParcelMonkey!
By norman kanjari on 03/02/25
Terrible service from ParcelMonkey! I have multiple parcels that have not been delivered after weeks, and there’s no update on their whereabouts. Customer service is useless—no response, no help. I do not recommend using them!
Agent replied on 03/02/25
Sorry for the inconveneince. We have already informed all of them under customs clearance process in China and they are waiting for documents to be presented by receiver for release the cargo. Please check.
-
By Mary Powell on 02/12/25
Love you all
-
By Sum Summers on 01/25/25