Customer Reviews For Light Packet
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By Jacob Stephens on 06/11/21
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Got it there, when no others could!
By SHARON DAY on 06/07/21
Got the package to my friend, who said no one EVER can get packages to her in the slightly remote location where she lives!
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By Katherine Paulson on 06/01/21
My package ended up in Illinois instead of Canada.
Agent replied on 06/01/21
Please be informed you that the parcel was delivered on 31st May to receiver in Canada. Here is the link of Canada post tracking details.
https://www.canadapost-postescanada.ca/track-reperage/en#/details/LX112896335JE -
Not Delivered
By Lucy on 05/13/21
The tracking took forever to show any movement. When it did finally show up, about 2 months after I sent the package, it said the package was delivered 2 weeks ago. But it was never delivered. It never turned up. I would not use this service to send to Italy again. They are very unreliable.
Agent replied on 05/12/21
Please note that our delivery partner has confirmed that the parcel was delivered to receiver Bec Reilly on 28th Apr.
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Very poor service!
By Hemandra Kumar Hazareesing on 04/27/21
Worst ever service! It has been over two and half months since shipment with expected delivery dates of 10-15 business days!
Unresponsive staff and still no visibility of whereabouts of my parcel.
I have today 04/28/21 received a reply after my above post (dating 2 days ) that my parcel has been lost, when i got a reply one day back (as below) that my parcel is at destination. Worst, although i did subscribe to an insurance of USD 350, Parcel Monkey is now advising that there is no cover since item is a gift!! Looks like a scam AND I WOULD NOT RECOMMEND ANYONE to use their service. I would believe that as a customer i was misled and their website ought to have flagged that there is no insurance compensation when gifts are concerned. i have checked again their website and confirm my averment.Agent replied on 04/26/21
Regret for the issue causing to you and your customer. We have approached relevant team and they advised the parcel is in destination. Now waiting for the update from destination team as they are having heavy backlog so it's delaying for update.