Customer Reviews For Light Packet
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By Harley on 08/17/25
Disappointing.
Purchased a label for a returned item and declared on the customs form “retuned goods”
Parcel money sent it as “sale of goods” and I was hit with a £38 customs charge
Customer service was no help at all despite parcel monkey being the ones who caused this issue
Will not be using this service again, will go else where from now on.Agent replied on 08/17/25
Hi Harley,
Sorry for the inconveneince. We will check the issue and provide you the update.
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By Bobby on 08/16/25
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By Andrea on 06/26/25
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DO NOT USE THIS SERVICe
By MAD SHIPPER on 06/11/25
Unbelieveably TERRIBLE. No phone number to call. They switched my label from Israel to IL (chicago IL) and no response to my messages. Going to contact the attorney general for this ripoff if they don't respond,
Update: they have not canceled the shipment. Will need to challenge the charge. The worst customer service EVERAgent replied on 06/11/25
Kindly note your parcel was not dropped into UPS store using the label 1ZB37G900302409882. Please check from yourend.
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Product arrived broken
By JSI on 06/05/25
Products with 5 Fragile Handle with Care labels attached delivered broken.
We had a really slow or none responses while we tried to track down the package throughout.Agent replied on 06/05/25
Our sincere apologies for the broken item received. We have initiated investigiation and provide you the full details.