Customer Reviews For Light Packet
-
Extremely disappointing
By Brett on 11/05/17
I would rate zero stars if I could. My package was shipped with an advertized 9 day shipping time. Over a month later the item has still not arrived for the receiving party, and all tracking info has stopped for over 15 days. Extremely disappointing. Additionally, customer service has been anything but helpful, 48hr+ go by between inquiries for service, and when they do respond, they don't have any info to actually give.
Agent replied on 11/07/17
Hi Brett
Sorry for the service that you experienced with our product.
-
By Eric Miller on 10/30/17
-
Very pleased
By VooDooDoc on 09/21/17
I'm very happy with this company and their commitment to customer service. The prices can not be matched.
The only complaint I would have is that I wish the tracking was more up to date for customers to see. Although I used USPS for shipment, the package originally gets picked up by FedEx. The driver will pick up the package from your home or office and from there it gets sent their Illinois location. Once scanned the customer doesn't receive further tracking information. I sent three separate packages and ultimately had to contact Parcell Monkey for the updated tracking information from USPS.
All in all I will continue to use this company for all of my out of country shipping needs.Agent replied on 05/31/18
Thank you very much for using our service, we look forward to seeing you again. Have a great day!!!
Parcel Monkey replied on 10/11/17
Hi VooDooDoc,
Thanks very much for your feedback. We've made some improvements to our tracking, so that when available, the location information is also displayed with the "in transit" event. We've managed to apply this to hundreds of thousands of historic tracking events for your and other customers shipments too, so if you check the tracking for your shipment, you'll hopefully see some new location information. We've got some more improvements to tracking coming soon too.
Hope this helps!
Neil