Package was later than quoted but arrived in great shape - no complaints. Price was right. Communication to the recipient was excellent.
02/21/21Catherine QuinlivanTrakPak Drop Off
By Catherine Quinlivan on 02/21/21
Very happy for on the time pick up and the follow up information.
02/21/21Le'Fleur SkinTrakPak Drop Off
Horrible customer service!!!
By Le'Fleur Skin on 02/21/21
This package has been lost in transit for over a month!!! They have refused to refund me or my customer!! I regret ever using this company. I stopped using them and then decided to give them a try again and they messed up again!! I will be calling my bank to reverse this charge!!
Agent replied on 02/22/21
We understand your concern and we are presenting the parcels to customs batch wise and it will have tracking information available soon.
02/19/21MaryTrakPak Drop Off
Parcel Lost in Transit
By Mary on 02/19/21
After more than two months, I was told that the package was lost. I doubt I will use this service ever again. Despite failure, they will not even refund the expensive shipping charges.
Parcel Monkey replied on 02/19/21
Thank you for rating our service,
Please check your PM account for updates in this regard.
We apologize for the inconvenience caused,