Customer Reviews For TrakPak Drop Off
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By Anne Marie Ambo Andrews on 02/26/21
Package took 1½ months (31 business days) not 4-14 business days as advertized. It was stuck in Jersey from Jan 20 to Feb 3 when I contacted customer service and was told it was just sent - not true according to timestamps. Then it was delayed in Danish customs and charged VAT + fee because Jersey Post changed the custom declaration from gift to sale of goods. When told about this issue they claim their system can't do that however I can prove that they did.
Agent replied on 02/26/21
Please be informed you that due to UK & most of the EU was under lockdown and also high in global volume, it was delayed in process.
Also the 4-14 workdays is mean that Business days.
For customs charge was imposed by import customs was not charged by us and destination charges need to pay by receiver. Also customs doc purely prepared by customer while booking and our system cannot allow us to change. -
worst company ever
By KPC on 02/26/21
absolutely horrendous. my package never left the USA (Departure Hub) and 2 months later, is deemed lost.
AWFUL COMPANY.
DO NOT USE EVER AGAIN.
the system wouldnt let me give zero stars, cuz thats what they deserve.Agent replied on 02/26/21
Apologies for the inconvenience cause. We understand your concern and we are giving top priority on this issue and update you asap.
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By Martha Fuchs on 02/25/21
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No Complaints Here!
By Curt USA on 02/22/21
Package was later than quoted but arrived in great shape - no complaints. Price was right. Communication to the recipient was excellent.
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By Catherine Quinlivan on 02/21/21
Very happy for on the time pick up and the follow up information.