Customer Reviews For Worldwide Expedited
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By BETH STEPHENS on 05/23/24
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By BETH STEPHENS on 05/23/24
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By Taho on 05/14/24
Delivery time is 3 much longer than expected
Parcel Monkey replied on 05/17/24
Hi Taho,
Thank you for your feedback, and we sincerely apologize for the delay in your delivery.
We understand how frustrating it is to wait longer than expected, especially during the busy holiday season. December is the peak time for shipping, with carriers handling an overwhelming number of parcels. Despite our best efforts to ensure timely deliveries, such high volumes can lead to unavoidable delays.
We deeply appreciate your patience and understanding during this time.
Best regards,
The Parcel Monkey Team -
First Experience, Will Use Again.
By Tiponi on 05/14/24
This was my first experience with Parcel Monkey and I am very pleased. It was just like working with UPS. I would, however, recommend getting the UPS tracking number off the label to make it easier to follow your package.
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Exorbitant undisclosed fees
By Renee on 05/13/24
I ship internationally frequently each year. I have used this service twice. Both times, the recipient had to pay very high fees in order to receive the packages. The fees were 150-200% of the shipping charges I paid. I have had no such issues with other service providers.
Parcel Monkey replied on 05/14/24
Dear Renee,
Thank you for your review and for choosing our service for your international shipping needs. We sincerely apologize for any inconvenience caused by the unexpected fees your recipients had to pay. As mentioned during the booking process, all our shipments are sent DDU (Delivered Duty Unpaid). This means that if customs authorities impose any charges, the recipient is responsible for settling them. Unfortunately, these charges are beyond our control as they are determined by the government of the recipient's country.
We appreciate your understanding and are always here to assist you with any questions or concerns you may have.
Best regards,
The Parcel Monkey Team