How to Return an Item to Best Buy

You can return your item in store even if you have purchased it online. Take the receipt or packing slip along with you as well as the credit card you used to purchase the goods plus some photo ID.

Returning by mail

If you would prefer to return your item by mail, you can get discounted courier rates using the Parcel Monkey shipping calculator.

• Just put the returns form from the packing slip inside the box when you return it, attach the returns label with the Best Buy returns address on it and ship it via your preferred courier service. Best Buy advises using a tracked courier service.

• Alternatively, you can use a Best Buy pre-paid postage label. Attach it to the box before you drop it off at an authorized UPS drop off location. The return shipping fee will be deducted from your refund.

Return Shipping Fees

If you return an item using a prepaid method from the Best Buy Online Returns Center, and the reason for return is not a result of a Best Buy error, the cost of return shipping will be deducted from your refund. Estimated return shipping fees will be displayed within the Online Returns Center when you are choosing the prepaid return label method for your return.

Best Buy Refunds

Items that are returned to Best Buy will be reimbursed via the same payment method that was used at the time of purchase. When returning a package to Best Buy via a mail option, once it has arrived and been processed a refund will be processed in 2-3 business days - but keep in mind it may take longer before the bank shows the funds back in your account.