Colissimo Expert

Frequently Asked Questions

• I am a small business, can I make use of your cheap shipping?

  We help small businesses save on the cost of shipping packages and allow them to benefit from our cheap rates, without the need of having a large and constant volume of packages to send. We offer discounts on economy couriers as well as expedited services. 

  We help our small businesses and retailers get multiple shipping prices as we offer bulk shipping tools, perfect for getting prices for several packages at once. 

  You can send multiple parcels with different carriers to different destinations no matter where you live. We are adding new carriers all the time, to provide you with more choice for the next time you have a package to send.

  We can provide you with a service that can be collected from your home or work address, or if you prefer you can also drop off at a local Post Office depending on what service you choose to book.

  In the world of eCommerce, quick delivery, full tracking, and additional protection cover are essential so we provide all of these to customers who book a courier company via the Parcel Monkey marketplace. 

  Learn more about how we can help your small business.

   

  Still need help?

  Ask a general question Report an issue with an order

• Are your services suitable to ship my eBay items?

  Of course, this is one of the major reasons our customer base continually use our services as we provide you with a cost-effective a delivery price for your sold items in the US or internationally. 

  Need a courier company to collect the item from the seller? We can help you arrange a service from another address. 

  All we need to get you a great shipping price is the package details and delivery and we can have the eBay item sent for less using our cheaper rates.

  eBay lists just about anything for sale, including exercise equipment, vinyl records and much, much more. Even if you are new to eBay then you can follow our eBay selling guide to make a success of your eBay store. 

  If you are an eBay seller who sells a lot of items - try our bulk shipping tool so you can multiple shipping quotes quickly. 

  For more information about eBay services, read more here. 

  Still need help?

  Ask a general question Report an issue with an order

• How do I get my shipping label for my package?

  A package won’t get very far without the very important shipping label. You can print these out from your Parcel Monkey account or from the shipping confirmation email.  To find your shipping label once you have booked, just got to My Account > Orders and from there you will able to print it.

  It is essential that once you have printed them out that you attach them securely to the outside of the package so that the couriers handling the item know where to deliver the item to and can scan them with no issues. 

  For further information about how you should attach the shipping labels have a read of our guide.

  Some of our international courier services come with a label that only has a US address on such as DHL eCommerce. This label will ensure your package is shipped to the sorting facility operated by our courier partners who will then scan in your package and attach the international label before they post it overseas. 

  When you place an order using our shipping calculator, it doesn’t matter which courier you select, a label will be provided, the same as for Drop Off services. At the moment we do not offer a service where labels are provided by the courier, so you will require a printer to book with Parcel Monkey. 

   

  You can also find your Customs Documents for international shipping in the same places and these also need to be attached to the outside of the package before you ship it. 

  Still need help?

  Ask a general question Report an issue with an order