EMS Parcel Post

Frequently Asked Questions

• Will you collect my parcel?

  Yes, Parcel Monkey will organise the courier of your choice to come and pick the package up from you. When you get a shipping price from our shipping calculator, you can choose from a wide range of delivery companies. Select a courier service that suits your budget and will ensure that the transit times you need are met. 

  Once you have placed an order and arranged for the delivery company to come and collect from you, a shipping label is provided on your Parcel Monkey account ready for you to print out and attach to your package. The courier will then come and pick this up from your home or work address on the date you have selected at the time of booking. Couriers generally make collections between 9am and 6pm. 

  Learn more about what couriers do and the things you should consider before you book one. 

   

  Still need help?

  Ask a general question Report an issue with an order

• How should I package my parcel?

  All packages should be packed well enough to be transported safely across long distances, potentially being passed through a range of vehicles and warehouses depending on which destination you are shipping to. Always check your items are not prohibited or restrcited too, 

  • Use a sturdy, heavy duty cardboard box to prevent any damage to the goods inside.

  • If the items inside are fragile, make sure they are wrapped separately. Fill any spaces in the box with polystyrene chips. 

  • Seal any openings of the box with layers of tape to ensure the box does not open.

  • Securely attach all shipping labels and customs documents provided by Parcel Monkey.

   

  If you have any further questions on packaging, read our guide and if you are still unsure feel free to ask our Live Chat team for advice. 

  Still need help?

  Ask a general question Report an issue with an order

• How do I get a shipping quote?

  Getting a shipping quote is really simple with our easy to use quote engine.

  We can save you time and money as we group together all the best courier services to ship your package with in one place so you can pick and choose the perfect courier for your package. 

  All you need to do is-

  1. Select the country you are shipping from and the country you are shipping to

  2. Add the weight of the package 

  3. Select the courier service that matches the delivery time frame you need and that suits your budget. 

   

  We then take a few more details from you including the exact dimensions of the package which is very important to ensure you pay the correct price to have your item shipped in the US or internationally. 

  Please also provide contents of the shipment are and the correct value and description of the goods inside your package. This is all vital information when booking your shipping, as the couriers need to know exactly what is going through their delivery network as do Customs if shipping overseas. 

  Our shipping calculator will always give you a range of prices and couriers to choose from so you can book the best service to match your needs. Please be sure to add accurate details to get the correct shipping costs for your parcel, failure to do so can result in the item being returned or held up. 

  If you want to get multiple shipping quotes all at one time, we now offer Bulk Shipping tools. These allow you can connect your Shopify store or eBay account and your orders on those marketplaces will be mapped to the best shipping prices we can offer, ready for you to book. 

  Still need help?

  Ask a general question Report an issue with an order