I was kept informed but the shipment for 2 pounds from Nashville., Tennessee USA to Shenzhen took 45 days. The estimate was for less than half of that.
09/14/21Justin Daniel BurgessEMS Parcel Post
By Justin Daniel Burgess on 09/14/21
09/13/21JackEMS Parcel Post
By Jack on 09/13/21
I shipped a package from USA to Taiwan using EMS with a rate for shipping time between 6 to 16 days. It was delivered to the destination within that period. I could track the whereabout of this package in the shipping rout. I am satisfied with EMS and Pacel Monky's service.
09/10/21KREMS Parcel Post
Very Slow Service
By KR on 09/10/21
According to the information found on this site it would take 7 to 16 days to get to the destination. It took 2 days to reach the hub as expected through Ground FedEX. 2 days for Australia Post to deliver. 6 days the package was in the customs, where one doesn't have any control over. The package was at the hub in the US for 15 days. Therefore it took nearly one month to ship a package from Dallas to Melbourne. I wish I had sent it through Priority mail of US postal as the package would have reached on time.
However, I would like to give credits to the responses from Customer Service to the queries. The responses gave comfort to know that the package was not lost.
Agent replied on 09/10/21
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.