Package not arrived. Customer service not a help at all. Would never use again
Agent replied on 02/24/21
Please note that the parcel departed from UK facility on 24th Feb and it is in transit to destination.
02/22/21Jason CheinEMS Parcel Post
Around the global to nowhere.
By Jason Chein on 02/22/21
Do not bother to choose this option. Your package will be routed around the global and then declared lost, insured, and unclaimable. Only ship via EMS and Jersey Post if you don't ever want to see the item again.
Specifically, for a package from California to Taiwan, the shipper decided it's best to have it ship to Indiana, and then to UK, and then to the Nth dimension. All in record time of 4 weeks to lose it. Of course you will lose it when you decided to take the package out for an adventure!
Agent replied on 02/23/21
Sorry for inconvenience caused. We have approached our carrier partner to get further information about the shipment. We will revert back to you soon.
02/19/21MikeEMS Parcel Post
By Mike on 02/19/21
ALL RIGHT THIS IS COMPLETELY RIDICULOUS. WHERE HAS THIS PACKAGE BEEN SITTING SINCE 0CTOBER 28, 2020? THERE IS NO ONE TO TALK TO AND THIS SERVICE IS ABSOLUTELY TERRIBLE.
YOU PEOPLE SAT ON THIS PACKAGE FOR 4 MONTHS. BECAUSE OF THIS THE CUSTOMER FILED A CHARGEBACK CLAIM WITH HIS CREDIT CARD COMPANY AND HAS ALREADY BEEN REFUNDED.
SO NOW BECAUSE OF YOUR MISTAKE THE CUSTOMER IN SWEDEN WILL GET THE PRODUCT FOR FREE.
Parcel Monkey replied on 02/19/21
Thank you for rating our service,
Please keep an eye on your PM account you will be contacted in this regard.
We apologize for the inconvenience caused,
02/17/21RodolpheEMS Parcel Post
By Rodolphe on 02/17/21
Never respect the time for delivery
Lose the boxes and you never get the refund from the insurrance
Agent replied on 02/17/21
Please note that the parcel delivered on 27th May 2020, here is the tracking ref# 69N679629201000910900 to track in the link, also we could not help you with this booking as the same old close to year.
02/14/21Hira QureshiEMS Parcel Post
By Hira Qureshi on 02/14/21
I used this because shipping was cheap (for a 20lbs box overseas). The package was delivered, but it was slow and updates were not detailed. It stopped for me when my package was delivered at the warehouse, international updates were never given to me until I asked for them two weeks later.