Customer Reviews For EMS Parcel Post

By Rolando Salgado on 01/23/22

By Ann O on 01/19/22

Delivered directly to recipient with no issues.

By Verified Customer on 01/16/22

Parcel arrived for a reasonable price

By Christine on 01/12/22

When I couldn’t use the US postal service to send Christmas presents to Australia, I checked my options through Parcel Monkey and chose the reasonably priced EMS. It wasn’t fast, and there was no tracking, but the parcel arrived about 5 weeks later. I’m happy with the value for money, just need to think ahead and post earlier next time.

Improvements needed

By Charles Lin on 01/11/22

The service is just OK and could be better. The parcel took slightly more than a month to reach the recipient, that's one thing. Part of the time spent was being held by EMS in China for no reasons, or actually, I am guessing for the reason no one there reads English. The pro forma form has everything needed to clear the custom, but the recipient received a notice asking for description of the things inside the package. I already provided Chinese translation of the description. However, the form has quantity and units but EMS in China apparently didn't understand. I had to tell the recipient the unit is "bottle" and the quantity is "6", then the parcel had no problem to go through. Next time I will try to translate quantity and unit as well, or if Parcel Monkey would provide two versions of the custom form, one in English, one in foreign language, that may solve the problem.