Customer Reviews For EMS Parcel Post

Generally good, sometimes infuriating!

By Christina KAY on 04/04/22

Some deliveries have been completed relatively quickly. So thumbs up, but service is erratic.
I am only talking about Australia.
Packages have arrived in Australia within a month to six weeks, during the pandemic that is relatively good.
Price for shipping to Australia is more reasonable compared to US post, but it takes double or triple the time. So be organised.
But, and this is a huge one, other packages have simply stalled, with no updates, no information, nothing!!
One in particular posted in October last year, got to Australia three weeks later then froze. Almost six months later, no update, delivery, refund....zip!!
So tracking, yeah right, only when everything is working, otherwise nothing.
Customer service basically says, we'll let you know when someone tells us. Not sure how proactive they can be or are.
Having problems with a second package now, again, frozen on the tracking meter and no updates from customer service.

By Emily Munday on 04/01/22

Easy, straightforward to use.

By Verified Customer on 03/31/22

No good way to track the parcel and never got an ETA on delivery. Took longer than what was paid for.

I guarantee I wont be using them again

By kenny miller on 03/30/22

This was a horrible experience. My package makes it all the way to customs just to be refused even though nothing in the package violated the restricted items list provided by parcel monkey. Then, after losing $950 worth of a sale, I get the package back to my home and they try to charge an additional $40 after refunding my additional amount.
Their customer service is awful and can't clearly communicate in english or even answer direct questions.

By Yu Rong on 03/27/22