Customer Reviews For EMS Parcel Post
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Slow
By ChiehJen Yang on 05/02/21
It takes 1 month to arrive (USA to Sweden), instead of the 5-7 days as stated (EMS). The price is slightly more than the USPS priority mail, which takes ~2 weeks to arrive. Not worth the money.
Agent replied on 05/03/21
Please be informed you that the the parcel delivered with in 16 business days as agreed while booking as per our standard. If you have any further information required please let us know.
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By Jason Stinson on 04/30/21
Arrived safely and in good shape, however, took a week longer than estimated (25days instead of 8-16d). Can only track through ParcelMonkey website (no EMS courier tracking number is provided) and tracking is fairly sparse -- making it difficult to figure out if there are problems. Definitely lower cost than other couriers, but comes with a bit more anxiety and delay.
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By Brian Bates on 04/29/21
Agent replied on 04/30/21
Due to uncertain volume the destination country customs had back log to clear, which cause the delay in service and we dont have control on them.
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By Brian on 04/29/21
Extraordinarily slow and very poor tracking.
Agent replied on 04/30/21
Please note that the destination country had high volume and it was delayed by customs clearance due to backlog, which unavoidable.
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By Robert McMullen on 04/26/21
FedEx to EMS and NO tracking once it arrives overseas.
The link provided by PM when I ship and that I provide to the customer is not the final tracker, and PM does not keep their tracking page current.
Is this a PM or EMS issue? I don't know but it seems that when a customer complains to me and I complain to PM a new tracking number and carrier magically appears.
Examples of current shipments given to EMS as of 4/26:
PMSDOZFL = EMS Parcel Post to Madrid Spain Shipped Mar 5
Arrived at MADRID AP Mar 23, 2021, 5:51 AM
PMSF2DZB = EMS Parcel Post to Belgium shipped Mar 5
Arrived at BRUSSELS EMC Apr 16, 2021, 2:51 PM
PMSLGM31 = EMS Parcel Post to France on Mar 14
Departed from LONDON HEATHROW AIRPORT Mar 29, 2021, 12:54 PM
Stick with FedEx or UPS or use USPS Priority Mail - their tracking numbers remain constant and currentAgent replied on 04/26/21
Please note that we have already provided you the tracking ref# 00193580940200024898 and the parcel delivered to customer on 26th Mar.
Kindly track in the link. https://daiglobaltrack.com/tracking.aspx