Customer Reviews For EMS Parcel Post
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By Ronald Welper on 01/06/21
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Not good / UPDATED 1/26/2021
By Michelle Miller on 01/26/21
My package was mailed on Nov 16th. It's now December 23rd and it has not moved from London UK since Dec 2. It's going to the Phillipines. I will say also that parcel monkey's resolution process is long and tedious with no way of actually filing a claim for the lost package. this is a almost $400 package and we are a very small home business that cannot afford to just "resend" it without resolution from a claim.
UPDATE: IT IS NOW 1/26/2021 AND STILL NO DELIVERY OF PACKAGE. MY CUSTOMER DID A PAYPAL CLAIM AND RECEIVED ALL HIS MONEY BACK ... WE ARE NOW OUT FOR THE ORDER AND HAVE NO RESOLUTION FROM EMS FOR THE LOST PACKAGE!!! BEING A SMALL BUSINESS THIS HAS HURT US LOSING THIS $$ AND LOSING A CUSTOMER ALSO IN THE PROCESS.Agent replied on 12/28/20
HI Michelle
The latest tracking shows this arrived into Philippines on the 26th of December
We are facing delays due to less planes flying items due to COVID and more people purchasing online.
Your shipment should be delivered shortly -
By Bryce on 12/20/20
Note for international shipments, that EMS ships to Illinois before being forwarded onward. Adds additional time for transit.
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By RS on 12/13/20
Always on time and tracking helps keep peace of mind with the timeline. Used the service twice before to Australia without a problem and timely delivery.
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By Sarah on 12/11/20
Amazing turn around time to Australia! Package was there in 11 days, right before the holidays too!