DHL Express International

Frequently Asked Questions

• I am a small business, can I make use of your cheap shipping?

  We help small businesses save on the cost of shipping packages and allow them to benefit from our cheap rates, without the need of having a large and constant volume of packages to send. We offer discounts on economy couriers as well as expedited services. 

  We help our small businesses and retailers get multiple shipping prices as we offer bulk shipping tools, perfect for getting prices for several packages at once. 

  You can send multiple parcels with different carriers to different destinations no matter where you live. We are adding new carriers all the time, to provide you with more choice for the next time you have a package to send.

  We can provide you with a service that can be collected from your home or work address, or if you prefer you can also drop off at a local Post Office depending on what service you choose to book.

  In the world of eCommerce, quick delivery, full tracking, and additional protection cover are essential so we provide all of these to customers who book a courier company via the Parcel Monkey marketplace. 

  Learn more about how we can help your small business.

   

  Still need help?

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• How do I get a shipping quote?

  Getting a shipping quote is really simple with our easy to use quote engine.

  We can save you time and money as we group together all the best courier services to ship your package with in one place so you can pick and choose the perfect courier for your package. 

  All you need to do is-

  1. Select the country you are shipping from and the country you are shipping to

  2. Add the weight of the package 

  3. Select the courier service that matches the delivery time frame you need and that suits your budget. 

   

  We then take a few more details from you including the exact dimensions of the package which is very important to ensure you pay the correct price to have your item shipped in the US or internationally. 

  Please also provide contents of the shipment are and the correct value and description of the goods inside your package. This is all vital information when booking your shipping, as the couriers need to know exactly what is going through their delivery network as do Customs if shipping overseas. 

  Our shipping calculator will always give you a range of prices and couriers to choose from so you can book the best service to match your needs. Please be sure to add accurate details to get the correct shipping costs for your parcel, failure to do so can result in the item being returned or held up. 

  If you want to get multiple shipping quotes all at one time, we now offer Bulk Shipping tools. These allow you can connect your Shopify store or eBay account and your orders on those marketplaces will be mapped to the best shipping prices we can offer, ready for you to book. 

  Still need help?

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• What time will my item be delivered?

  The courier services available on the Parcel Monkey marketplace will deliver anytime during the working day between 8 am and 6 pm. 

  You will be able to track your item using the tracking tool on our site so you can see what day it is out for delivery. You can pass this tracking number to the recipient so they too can track the package, plus we always advise to provide a local contact number so the courier can speak with the recipient if required in their destination.

  Still need help?

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• Why are your prices so low?

  At Parcel Monkey we have longstanding relationships with a variety shipping companies meaning that due to the consistent high volumes of packages we help our customers ship, we have access to discounted shipping rates. 

  This close working relationship has now developed into us offering shipping companies space on our marketplace so that they can market their best shipping rates to ordinary consumers and small to medium business that they would not normally have access to. We can help you establish what courier to choose by letting you compare prices and transit times in a matter of seconds based on your shipping needs. 

  Some carriers on our marketplace are wholesalers, with very competitive shipping prices that you would not normally have access to, but as we attract so much new business for them, they are happy for us to bring them more new customers and more package volumes. 

  This most importantly of all, helps us bring you great value shipping prices so that you can ship cross-border, simply. We have some special hybrid services like DHL eCommerce, where you drop off at your local USPS Post Office and they dispatch the package overseas to be delivered by DHL. 

  Cheap package shipping services will allow you to ship internationally for less than booking directly with a courier, so you can reach new customers the world over. Many of our customers are sending a one-off package of something they have sold on eBay or a gift to a relative and these customers are welcome to enjoy our low-cost courier services too. 

  Use Parcel Monkey to compare a variety of low cost international and domestic services all in one place. 

  Still need help?

  Ask a general question Report an issue with an order