Gap Returns

Before you return any items to GAP you should check the Returns Policy to be sure of the correct process. Returns policies are subject to change so it is worth the time checking them over quickly before you ship an item. 

GAP Returns Policy 

If you are looking to get a refund from returning your items to GAP, make sure they are in their original condition: unwashed and unworn. Items not in this condition will not be accepted and you will not be refunded. Items which are damaged can be returned at any time. Swimwear must have the original price tags and hygienic liner intact. 

Refunds do require proof of purchase to, so include the invoice mailed with your item. There is no cost to return items to GAP, you can send them back free of charge - and you have 45 days from purchase to send the items back. You can return items instore as long as your item is not marked as 'mail only'. 

How to return items by mail to GAP 

Have the invoice ready to insert inside of your package and follow the interactive returns process. In this process, you can create the prepaid UPS or USPS label ready to print off and attach to the box. 

Package your item securely in the original packaging or a suitable box and put your invoice with the item inside. Attach the shipping label and ensure if reusing packaging there are no other old labels on the box, and you are ready to ship it. If you have chosen a USPS label drop off the package at any USPS Post Office or if you have chosen UPS, then drop off at any approved UPS store. 

If you need to book a courier service to return an item to a retailer, especially if you live overseas, use the Parcel Monkey shipping calculator to get a discounted shipping rate.