Zappos Returns Policy
If you have purchased an item from Zappos and would like to return it, you should check the Returns Policy before you do so as this is subject to change and can be updated at any time.
Zappos Returns Policy Overview
Items may be returned up to 365 days after delivery. Products must arrive in their original packaging and in the same condition as received.
How to Return an Item to Zappos
Zappos offers free UPS returns. You may use the original Zappos box or any box you have to hand – just remember to remove any old labels first.
Log into your Zappos account and go to My Account > Account Overview.
Check the items you would like to return, then select “Return Checked Items”.
Provide a return reason and choose your label delivery method (Print or Email).
Hit “Submit Return”.
After printing your labels, package your items securely, include the Zappos paperwork, and attach the UPS label. Return your parcel via an authorized UPS shipping center – do not use a UPS Drop Box, as this will delay processing. If you do not have a printer, call 1-877-513-7428 to request a mailed label.
Zappos Refunds
Processing takes 5-10 business days for the package to arrive, be inspected, and be reintegrated into the system. Refunds are then issued to the original credit card, requiring additional days based on your card company's processing time. Full refunds require items to be returned in a satisfactory condition.