• Ship A Package
  • Tracking
  • Login
  • Sign up

Zappos Returns Policy

Try our shipping calculator

Where's your parcel going?

Get a Quote

lb

Need to book multiple shipments?

Refine your Quote

Help us improve the accuracy of your quote by giving us a little more information.

Need to book multiple shipments?
  1. Home
  2. Retailer Returns
  3. Zappos Returns

If you have purchased an item from Zappos and would like to return it, you should check the Returns Policy before you do so as this is subject to change and can be updated at any time.  

Zappos Returns Policy Overview

Zappos allows customers to return items that have been purchased through site up to 365 days after they have been delivered. Products must be returned in the original shoe box and/or packaging and they must also be in the state that they were received in. 

Why use Parcel Monkey?

Compare, book and send parcels using discounted parcel delivery services. Save time & money with Parcel Monkey.

  • We’ll help you to find the right courier service
  • We’ll help you save time & money
  • We compare prices for shipping to over 240 destinations
  • We compare prices for pickup & drop-off services
  • We've got over 4,300 independent reviews

Try our shipping calculator:

Where's your parcel going?

Get a Quote

lb

Need to book multiple shipments?

Refine your Quote

Help us improve the accuracy of your quote by giving us a little more information.

Trustpilot

How to return an item to Zappos

Zappos offers free returns using UPS. You can return your items in the original Zappos box your item arrived in, or a new box or used box. If using an old box, ensure any old labels are removed to avoid any issues with the courier. 

  1. Log in to your Zappos account and go to My Account > Account Overview.
  2. Check the box next to the item(s) you’re returning. Then select "Return Checked Items” button.
  3. Inform Zappos of the reason why the item is being returned and choose how you wish to get the returns label - either Print or Email 
  4. Hit the 'Submit Return' button 

Once you have printed the shipping labels, securely package the box, include any relevant paperwork provided by Zappos and attach the UPS Returns label. Return the box via any authorized UPS shipping center, but do not leave in UPS Drop Box and this can delay the return of your goods. If you don't have a printer you can call Zappos, and they can mail you a returns label. The number to call is  1-877-513-7428. 

Zappos Refunds

Returns to Zappos normally take 5-10 business days for the package to arrive back with Zappos and for it to be inspected and processed back into their system. Once this process is complete a refund will be issued to your credit card and this can take a further few days depending on your credit card company. In order to obtain a full refund, Zappos will need to be happy with the state of the goods you have returned.  

 

If you need to book a courier to return your items to a retailer, get a shipping quote with Parcel Monkey. 

Trustpilot

Try our shipping calculator

Where's your parcel going?

Get a Quote

lb

Need to book multiple shipments?

Refine your Quote

Help us improve the accuracy of your quote by giving us a little more information.

Need to book multiple shipments?
  • Home
  • Ship A Package
  • Track A Package
  • FAQs
  • Preferences
  • Site Search
  • About Us
  • International Shipping
  • Domestic Shipping
  • Bulk Shipping
  • Couriers
  • International Parcel Delivery
  • Blog
  • Delivery Services
  • Retailer Returns
  • Selling Guides
  • How To Guides
  • Terms & Conditions
  • Acceptable Use Policy
  • Privacy policy
  • Cookie policy
  • Sitemap
  • Reviews
  • © Parcel Monkey 2022
American Express Diners Club Discover MasterCard PayPal VISA

TrustPilot logo

  • australia
  • belgië
  • deutschland
  • españa
  • france
  • italia
  • nederland
  • united kingdom
  • united states
We offset our carbon footprint via Ecologi
  • Basket
  • Home
  • Ship A Package
  • Track A Package
  • Login / Register
  • Orders
  • International Shipping
    • Africa

      • Shipping to Ghana
      • Shipping to Kenya
      • Shipping to Nigeria
      • Shipping to South Africa
      Africa
    • Asia

      • Shipping to China
      • Shipping to India
      • Shipping to Japan
      • Shipping to Singapore
      • Shipping to South Korea
      • Shipping to Taiwan
      Asia
    • Caribbean

      • Shipping to Dominican Republic
      • Shipping to Haiti
      • Shipping to Jamaica
      • Shipping to Trinidad and Tobago
      Caribbean
    • Europe

      • Shipping to France
      • Shipping to Germany
      • Shipping to Ireland
      • Shipping to Italy
      • Shipping to Netherlands
      • Shipping to Spain
      • Shipping to Switzerland
      • Shipping to United Kingdom
      Europe
    • Middle East

      • Shipping to Egypt
      • Shipping to Israel
      • Shipping to Jordan
      • Shipping to Lebanon
      • Shipping to United Arab Emirates
      Middle East
    • North America

      • Shipping to Canada
      • Shipping to Mexico
      North America
    • Oceania

      • Shipping to Australia
      • Shipping to New Zealand
      Oceania
    • South America

      • Shipping to Argentina
      • Shipping to Brazil
      • Shipping to Chile
      • Shipping to Colombia
      South America
    • All shipping destinations
  • Domestic Shipping
  • Delivery Services
    • Drop Off Services
    • Economy Shipping
    • Expedited Shipping
    • Flat Rate Shipping
    • Ground Shipping
    • Overnight Shipping
    • Pickup and Delivery Services
    • Shipping Heavy Items
    • Shipping Large Items
    • Small Package Shipping
    • Standard Shipping
    • ePacket Shipping
    • All shipping services
  • Couriers
    • Aramex
    • Asendia
    • Australia Post
    • BPost
    • Chronopost
    • Colissimo
    • DHL
    • DPD
    • FedEx
    • Parcelforce
    • Pitney Bowes
    • Purolator
    • TrakPak
    • UPS
    • USPS
    • All shipping companies
  • Blog
  • How To Guides
    • How to address mail to Australia
    • How to address mail to UK
    • How to attach customs documents
    • How to ship books
    • How to ship fishing rods
    • How to ship golf clubs
    • How to ship vinyl records
    • All shipping guides
  • About Us
  • Site Search
  • FAQs
  • Preferences