• Ship A Package
  • Tracking
  • Login
  • Sign up

Frequently asked questions

Try our shipping calculator

Where's your parcel going?

Get a Quote

lb

Need to book multiple shipments?

Refine your Quote

Help us improve the accuracy of your quote by giving us a little more information.

Need to book multiple shipments?
  1. Home
  2. FAQs
  3. Delivery

My item is being returned what do I need to do?

Packages can be returned to sender for a number of reasons including, insufficient address, refused by consignee, prohibited items or no customs documentation.

If your item is being returned, our team will be in touch via the messaging tool on your account, so liaise with them and they will resolve your issue and guide you on the next steps to take. 

Returns can take a little while to be processed by the courier, so where it is possible we will get the tracking details from the carrier and pass them on so you can monitor the item being returned. 

Still need help?
Ask a general question
  • Home
  • Ship A Package
  • Track A Package
  • FAQs
  • Preferences
  • Site Search
  • About Us
  • International Shipping
  • Domestic Shipping
  • Bulk Shipping
  • Shipping Companies
  • International Parcel Delivery
  • Blog
  • Delivery Services
  • Retailer Returns
  • Selling Guides
  • How To Guides
  • Terms & Conditions
  • Acceptable Use Policy
  • Privacy policy
  • Cookie policy
  • Hope for Children
  • Sitemap
  • © Parcel Monkey 2019
American Express Diners Club Discover MasterCard PayPal VISA

TrustPilot logo

Facebook Twitter YouTube LinkedIn

  • australia
  • belgië
  • deutschland
  • españa
  • france
  • italia
  • nederland
  • united kingdom
  • united states
  • Basket
  • Home
  • Ship A Package
  • Track A Package
  • Login / Register
  • Orders
  • International Shipping
    • Africa
    • Asia
    • Caribbean
    • Europe
    • Middle East
    • North America
    • Oceania
    • South America
    • All shipping destinations
  • Domestic Shipping
  • Delivery Services
    • Drop Off Services
    • Economy Shipping
    • Expedited Shipping
    • Flat Rate Shipping
    • Ground Shipping
    • Overnight Shipping
    • Pickup and Delivery Services
    • Shipping Heavy Items
    • Shipping Large Items
    • Small Package Shipping
    • Standard Shipping
    • ePacket Shipping
    • All delivery services
  • Shipping Companies
    • Aramex Shipping
    • Australia Post
    • BPost Shipping
    • Chronopost Shipping
    • Colissimo Shipping
    • DHL Shipping
    • DPD Shipping
    • Parcelforce Shipping
    • Purolator Shipping
    • TrakPak Shipping
    • UPS Shipping
    • USPS Shipping
    • All shipping companies
  • Blog
  • How To Guides
    • How to Address Mail to Australia
    • How to Address Mail to UK
    • How to attach Customs Documents
    • Shipping Fishing Rods
    • Shipping Golf Clubs
    • All shipping guides
  • About Us
  • Site Search
  • FAQs
  • Preferences