Frequently asked questions
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What should I do if my package is late?
If your package has not arrived in the timeframe given at the time of booking, there could be a number of factors to cause this so there is no need to be alarmed.
If it's an international shipment, delays with customs can hold up delivery so before you ship have a read of our customs advice and be sure to provide all the information required to minimise the risk of any delay. The estimated delivery time given for any service or destination does not include delays caused by the destination country's customs process, so if you're shipping internationally always allow extra time where possible.
It's also important to note that timeframes given by the couriers are based on business days and they are an estimate. If your tracking is not being updated and the item is late, use the report a problem button on your account and our team will be happy to assist you.