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If your parcel has not arrived in the timeframe given at the time of booking there could be a number of factors to cause this so there is no need to be alarmed. Delays with customs can hold up parcel delivery or if there is an issue with an invoice for example this too can cause lateness. Please note that time frames given by the couriers are based on working days. If your tracking is not being updated and the item is late, use the report a problem button on your account and our team will be happy to assist you and help you get it delivered.