What should I do if my package is late?

If your package has not arrived in the timeframe given at the time of booking, there could be a number of factors to cause this so there is no need to be alarmed.

If you are shipping internationally, delays are often caused by the destination country's customs process. We recommend reviewing our customs advice and providing all required information before you ship to help minimise delays.

• The estimated delivery time given for any service or destination does not include delays caused by the destination country's customs process.

• If you are shipping internationally, please allow extra time where possible.

• Courier timeframes are based on business days and are estimates only.

• If your tracking isn't updating and the item is late, please use the report a problem button on your account and our team will be happy to assist you.