Frequently asked questions
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How is my package handled during shipping?
Parcels being shipped to your recipient are going to be in transit with thousands of other boxes of all shapes, sizes, and weights. The box will move through vast delivery networks, on planes, in vans, and through transportation depots. If you want to know how to send a package, check out our guide.
This means your package may be moved by machine, so it is imperative you package your shipment correctly to minimize the risk of damage occurring. This is why fragile items are included on the prohibited items list as a vast courier network is not suitable for glass, liquids or other items that can be easily broken or spilled.
Your item will be collected by a courier from home or work. You can also book a drop off service and take to the advised drop off point, either a USPS Post Office or FedEx store. From here the package will be processed to a central sort location in the US, where it will be dispatched to the correct state if it is a domestic shipment or sent overseas if international.
Some delivery services come with two shipping labels, such as DHL eCommerce both of which must be attached to your package. One label will ensure your package gets to the sorting depot, so you might not be familiar with the address, whilst the second label will have your recipient address on it.
Once it has been sorted, your package is then shipped to the final delivery destination and delivered by the courier you selected, or their local and equivalent service level delivery agent. We always advise you share the tracking number with the recipient so they can follow the item, and that you provide a local contact number for them just in case there is an issue.